Does your brain live in a box and connect to computers whenever and wherever it can? If so, we have the perfect job for you!
Welcome to our wacky world of managed IT services! We’re the fearless heroes who charge into the battlefield of technical troubles armed with a smile and a pocket full of geeky solutions. Whether it’s banishing those pesky bugs, securing networks tighter than The Bank of England’s vault, or saving the day from a full-on digital meltdown, we’ve got our clients’ back.
Of course, there are plenty of IT companies out there, but we’re a different breed altogether. We’ve managed to fuse our nerdy know-how with an infectious dose of personality and humour.
Our team of expert cyber imbibers are on hand 24/7 to help support our clients fix their tech gremlins.
Working with us means acquiring skills that will elevate you from mere geek to bona fide tech guru. Our team of seasoned wizards will guide you through the mystical realms of troubleshooting, network security, and system optimisation. But that’s not all! Prepare to master the art of delivering witty tech support, honing your meme-making abilities, and learning the secret handshake of IT inside jokes. Trust us, by the time you’re a few weeks in, you’ll have developed skills that will impress both computers and humans alike.
Becoming a master problem-solver when it comes to identifying and resolving tech issues
Managing and optimising computer networks, including routers, switches, firewalls, and other network components.
Performing regular updates, patches, and system optimisations to keep everything ticking over – NICE!.
You’ll be the Great Wall of Cyber – keeping the bad out!
Yes please, no thank you of communication, interpersonal and top-notch support will be your passion, you’ll soon learn that computers really wind users up – you’ll be able to put a smile back on their face.
Experience in coordinating and executing IT projects, from planning and implementation to monitoring and completion.
Deleting isn’t all its cracked up to be – most times you’ll be able rescue the day
Embracing a growth mindset and staying up-to-date with the latest industry trends, technologies and certifications to remain competitive in the ever-evolving IT landscape.
What does a typical day look like?
9am - Roll into the office, you already had a message to patch a users machine on the way in
Rest of the day
Check and Respond to Emails: Begin the day by going through emails, addressing client inquiries, and prioritising tasks.
Monitor System Performance: Keep an eye on network and system health, monitoring for any abnormalities or potential issues.
Provide Technical Support: Assist clients with troubleshooting technical problems, either remotely or in-person, providing step-by-step guidance and resolutions.
Perform System Maintenance: Conduct routine maintenance tasks, such as applying software updates, performing backups, and optimizing system performance.
Collaborate with Team Members: Engage in team meetings or discussions to share knowledge, collaborate on projects, and address any ongoing or upcoming tasks.
Deploy New Systems or Upgrades: Install and configure new hardware or software systems, ensuring they integrate seamlessly into the existing infrastructure.
Conduct Security Audits: Perform security audits and assessments to identify vulnerabilities, implement security measures, and recommend improvements.
Document and Report: Keep detailed records of tasks performed, resolutions provided, and any relevant documentation to maintain an organised workflow and assist with future troubleshooting.
12.30pm Feeding time!
Research and Continuous Learning: Stay updated with the latest industry trends, technologies, and certifications through self-study, online courses, or professional development resources.
Communicate with Clients: Maintain regular communication with clients, providing progress updates, addressing their concerns, and ensuring their satisfaction with the services provided.
Collaborate with Vendors: Coordinate with external vendors for equipment purchases, software licensing, and technical support when needed.
Prioritise and Manage Tasks: Continuously assess priorities and manage workload to ensure tasks are completed efficiently and within designated timeframes.
Engage in Professional Networking: Participate in industry events, webinars, or forums to expand professional networks and stay connected with peers.
Provide Documentation and Training: Prepare user manuals, training materials, or video tutorials to empower clients to better understand and utilise their IT systems.
5pm - End-of-Day Wrap-up: Review the day's accomplishments, update task lists for the following day, and ensure all client requests and pending issues are appropriately addressed.