Welcome to our wacky world of managed IT services! We’re the fearless heroes who charge into the battlefield of technical troubles armed with a smile and a pocket full of geeky solutions. Whether it’s banishing those pesky bugs, securing networks tighter than The Bank of England’s vault, or saving the day from a full-on digital meltdown, we’ve got our clients’ back.
Of course, there are plenty of IT companies out there, but we’re a different breed altogether. We’ve managed to fuse our nerdy know-how with an infectious dose of personality and humour.
Our team of expert cyber imbibers are on hand 24/7 to help support our clients fix their tech gremlins.
What does a typical day look like?
9am - Roll into the office, you already had a message to patch a users machine on the way in
Rest of the day
Check and Respond to Emails: Begin the day by going through emails, addressing client inquiries, and prioritising tasks.
Monitor System Performance: Keep an eye on network and system health, monitoring for any abnormalities or potential issues.
Provide Technical Support: Assist clients with troubleshooting technical problems, either remotely or in-person, providing step-by-step guidance and resolutions.
Perform System Maintenance: Conduct routine maintenance tasks, such as applying software updates, performing backups, and optimizing system performance.
Collaborate with Team Members: Engage in team meetings or discussions to share knowledge, collaborate on projects, and address any ongoing or upcoming tasks.
Deploy New Systems or Upgrades: Install and configure new hardware or software systems, ensuring they integrate seamlessly into the existing infrastructure.
Conduct Security Audits: Perform security audits and assessments to identify vulnerabilities, implement security measures, and recommend improvements.
Document and Report: Keep detailed records of tasks performed, resolutions provided, and any relevant documentation to maintain an organised workflow and assist with future troubleshooting.
12.30pm Feeding time!
Research and Continuous Learning: Stay updated with the latest industry trends, technologies, and certifications through self-study, online courses, or professional development resources.
Communicate with Clients: Maintain regular communication with clients, providing progress updates, addressing their concerns, and ensuring their satisfaction with the services provided.
Collaborate with Vendors: Coordinate with external vendors for equipment purchases, software licensing, and technical support when needed.
Prioritise and Manage Tasks: Continuously assess priorities and manage workload to ensure tasks are completed efficiently and within designated timeframes.
Engage in Professional Networking: Participate in industry events, webinars, or forums to expand professional networks and stay connected with peers.
Provide Documentation and Training: Prepare user manuals, training materials, or video tutorials to empower clients to better understand and utilise their IT systems.
5pm - End-of-Day Wrap-up: Review the day's accomplishments, update task lists for the following day, and ensure all client requests and pending issues are appropriately addressed.