Business performance can be affected by downtime, slow running PCs and out of date software such as Microsoft Windows, Microsoft 365, etc. So how do you ensure your business continues to run smoothly whilst concentrating on doing your day job?
Local IT Support – What’s it all about?
Our excellent technical local IT Services allow you to concentrate on the key strengths of your business.
Through our managed services we support servers, workstations, laptops and mobile devices - amazing!
Our fixed-cost IT support plans make it easy to set realistic budgets for your IT spend, while still receiving high-quality service. These plans include all the key features you'd expect — such as managed Microsoft 365 services, automated data backups, and remote device management, to name just a few.
Our range of services allows you to delegate different levels of responsibility for your business managed IT to WTS Systems. This means we can provide as much or as little support as you need, allowing you focus on the day to day running of your business.
Unlike some local IT companies, we give you direct access to qualified engineers, Windows and Mac specialists, and Microsoft 365 consultants whenever you need help or advice. This means you can speak to an expert straight away and have peace of mind knowing your issue is being handled by a specialist.
Starter
For companies who like doing their own IT or providing basic support but know they need an expert to cover their back.
Gives unlimited remote/telephone support at your fingertips for a fixed fee
Proactive monitoring and maintenance takes you past just IT Support and usually will give you better results than just 'going it alone'
Monthly reports show you which issues have been identified and resolved proactively, without the need for your intervention.
Proactive
For companies looking for an IT department to run their systems and keep a constant eye on their systems health and performance
All the benefits of the Starter package along with our Managed Antivirus solution to protect each one of your endpoints.
Web Filtering solution which stops know bad websites or web resources from even entering the network, stopping issues before they even get to the computer.
With the ‘Proactive’ plan, endpoints are protected by a basic backup solution that automatically backs up common office file types — such as PDFs, Word documents, and Excel spreadsheets — twice a day.
Fully managed
For those professionals that rely on IT to make their business fly!
Designed so that all IT department issues are covered by us, not only the support but budget managing, project consultation, future proofing the business - we do it all!
Upgrade from Managed Antivirus to a full Endpoint Detect & Response solution powered by SentinelOne.
Constantly looking to keep the business in line with current standards and technologies especially in terms of Cyber Security.
To further protect the network and seal off any loose ends we also add our Mail filtering solution providing SPAM filtering and Anti-Virus on emails received and sent from the business.
More regular review meetings to help make sure the business is soaring
Remote IT Support – how does it all work?
Simply give our friendly team a call now and they will have your systems checked over in no time. There is no hardware to install or any training required.
There is no hardware to install or any training required.
You can also choose the level of support you want, from immediate monitoring of your current level of threats to a fully managed solution where we will take care of everything for you.
All you need to do is get ready to run your business - hassle free!
Frequently Asked Questions
What is IT support and how can it help my business?
IT support is a service that helps businesses manage their information technology (IT) infrastructure. This service is typically provided by a team of experts who are skilled in resolving various IT issues and ensuring the smooth running of all IT operations within an organisation.
What are the common IT support problems that businesses face?
As technology develops there are a growing number of ways that problems with your IT system can impact your business. Some of the most common IT issues we face daily include things like:
– Lost passwords and access to IT equipment
– Problems with email sending and receiving
– Printer issues and connectivity to the wider IT network
– Lost data and restoration of user accounts
– Dealing with the growing risk from cyber attacks
How do I contact your IT support team?
You can call us directly during office hours or raise a ticket via our support desk, where a technical staff member will be in touch as quickly as possible. Call/Email/Raise a ticket with the support desk directly through our support portal or desktop app.
Can you set up and manage Microsoft Office 365?
We are experts in working with O365, from individual users though to large scale businesses with users across the country. We take the hassle out of the initial setup and then make sure you stay up and running. We’re always on hand if you have any connectivity problems too.
Do I need to install any hardware on our existing IT systems?
No, it’s really easy to get your IT support up and running remotely. This means we’re only ever a few clicks away if you need us to access your device. Our experts will also talk you through the process when we need to access for the first time.
How do I choose the right IT support package?
Our different levels of IT support packages are explained and broken down in the above table. We can offer fully managed support to busy businesses, or act as an additional helping hand for your existing IT team. Our friendly team are always on hand to talk them over too.
or just book a discovery session…
…five minutes
That’s all you’ll need to discover how our systems can benefit your business. Your team will be able to work anywhere and you can stay on top of all your business activities.
